Support
Frequently Asked Questions
Everything you need to know about shopping with Hoodlum.
Absolutely. Every item is guaranteed 100% authentic. We source directly from authorised retailers and trusted suppliers, and each product is thoroughly verified before it reaches you.
We offer multiple delivery options including next day delivery on selected items. Orders over £100 get free UK delivery. You'll receive tracking information as soon as your order ships.
We accept returns within 14 days of delivery for unworn items in original condition with all tags attached. Visit our Returns Policy for full details.
New products drop regularly throughout the week, often with limited quantities. Follow us on Instagram @hoodlum.uk and sign up for our newsletter to get early access notifications.
Yes. We offer flexible payment options through Klarna and Shop Pay, allowing you to split your purchase into interest-free instalments. Select your preferred option at checkout.
Once your order ships, you'll receive an email with your tracking number and a link to follow your delivery in real-time. You can also track anytime by logging into your account.
Due to the exclusive nature of our products, restocks are rare but not impossible. Reach out via our contact page and we might be able to help source your size.
We process orders quickly. If you need to cancel or modify, contact us immediately via our contact page. Once shipped, we can't make changes, but our returns process is straightforward.
Still have questions?
Our team typically responds within 24 hours.